Microagressions

The work of Dr. Kevin Nadal, Dr. Stanley Sue and Dr. D.W. Sue is a good place to start.

A short article about Dr. D.W. Sue's book. The ever present case of "What did you say?"

To combat microaggressions, Sue said it’s important for diversity executives to increase awareness. Make the invisible visible; then provide training and allow the voices of minorities to be heard. Focus groups to share workforce experiences also can help.

And the book itself: Microagression in everyday life. Race, Gender and Sexual Orientation

Overcoming Microagressions in Educational Institutions. Dr. D. W. Sue. Nov 2010. It's a 2 hour Lecture, but the first minutes per se are highly recommendable.